How can I address corrections to my sales reporting to Luminate?

How can I address corrections to my sales reporting to Luminate?

If there are changes needed to be made to a sales file(s) due to missing or incorrect sales activity, we ask that you please regenerate and resubmit via FTP the affected sales feeds under their original file name(s) with the corrected data.


Below are the deadlines for re-delivery based on the type of activity reported:
Internet Mail Order Sales (IMO) - No later than Tuesday 3pm (ET) re-delivery 
Digital Sales - Friday 3pm (ET) re-delivery

 

Please let us know once the revised sales file(s) has been delivered to the FTP directory and someone from the Data Partners team can confirm that the revised sales file(s) has been received and reprocessed on our end.

 

Note:  Luminate will not be responsible for making manual adjustments to any sales files and will require the reporting data partner to resubmit their sales feeds in our standard reporting format for inclusion in our processing.

 

We thank you for your cooperation.


    • Related Articles

    • What are the sales reporting deadlines?

      TYPE OF SALES REPORTING DEADLINE WHAT TO REPORT Daily IMO (Internet mail order) Daily 1:00pm EST All music sales shipped the preceding day Weekly IMO (Internet mail order) Every Tuesday by 1:00pm EST All music sales shipped Tuesday through Monday the ...

    • How do I create a file to report my mail order sales?

      To report mail order sales to MRC, you’ll need to begin by creating a sales file. For your convenience, we have created an excel macro that will make this process easier.  Please scroll to bottom and download the attached zip file relevant to the ...

    • I'm an Independent Record store, how do I create a file to report my sales?

      To report your Independent Record store sales, you’ll need to begin by creating a sales file. For your convenience, we have created an excel macro that will make this process easier. Please scroll to the bottom and download the attached zip file. You ...

    • How do I Report My Venue Sales from Shows?

      Please use this link to Support FAQ - https://support.mrc-data.com/portal/en/kb/articles/how-do-i-report-my-venue-sales-from-shows-18-11-2020

    • Can I report music sales that are bundled with merchandise or a concert ticket?

      Album sales cannot be reported if bundled with merchandise or ticket to an artist event/concert – even if album and merchandise or ticket are available a la carte. Merchandise is essentially anything that is not the album itself, including (but not ...