How can I address corrections to my sales reporting to Luminate?

How can I address corrections to my sales reporting to Luminate?

If there are changes needed to be made to a sales file(s) due to missing or incorrect sales activity, we ask that you please regenerate and resubmit via FTP the affected sales feeds under their original file name(s) with the corrected data.


Below are the deadlines for re-delivery based on the type of activity reported:
Internet Mail Order Sales (IMO) - No later than Tuesday 3pm (ET) re-delivery 
Digital Sales - Friday 3pm (ET) re-delivery

 

Please let us know once the revised sales file(s) has been delivered to the FTP directory and someone from the Data Partners team can confirm that the revised sales file(s) has been received and reprocessed on our end.

 

Note:  Luminate will not be responsible for making manual adjustments to any sales files and will require the reporting data partner to resubmit their sales feeds in our standard reporting format for inclusion in our processing.

 

We thank you for your cooperation.


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