I have a question about reported sales.

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• What do I do if I see sales reported ahead of the expected release date?

  If you have questions about early reported sales, please send an email to Music.MerchantServices@mrcentertainment.com. In that email include the following: ​ UPC/ISRC Expected Release Date provider name (if known) quantity in question

• How can I address corrections to my sales reporting to Luminate?

  If there are changes needed to be made to a sales file(s) due to missing or incorrect sales activity, we ask that you please regenerate and resubmit via FTP the affected sales feeds under their original file name(s) with the corrected data. Below are ...

• Can I report music sales that are bundled with merchandise or a concert ticket?

  Album sales cannot be reported if bundled with merchandise or ticket to an artist event/concert – even if album and merchandise or ticket are available a la carte. Merchandise is essentially anything that is not the album itself, including (but not ...

• How do I Report My Venue Sales from Shows?

  Please use this link to Support FAQ - https://support.mrc-data.com/portal/en/kb/articles/how-do-i-report-my-venue-sales-from-shows-18-11-2020

• How do I create a file to report my mail order sales?

  To report mail order sales to MRC, you’ll need to begin by creating a sales file. For your convenience, we have created an excel macro that will make this process easier.  Please scroll to bottom and download the attached zip file relevant to the ...