When submitting a ticket to Operations, please ONLY send to one distribution list and do not copy multiple distros or copy individual Operations team members.
If the ticket is sent to the wrong team, we can simply re-route inside ZOHO to the proper team. When multiple distribution lists are added it results in duplicate tickets.
Please do not split requests into multiple email threads as it creates multiple tickets and causes confusion. Best practice is to reply to an existing email for an update.
Slack messages should not be used for actionable items, ZOHO tickets are the best way to get visibility into your questions/requests. The following distribution lists should be used based on the request: